We’re going to expand here on what is a hotel guest app as there are variations on how they work. With many of the large hotel chains offering a digital solution to their customers, many hoteliers are looking to give their venue the ‘Hilton Experience’ offering the best hotel apps. But what is a hotel…
Unless your hotel is fully booked all of the time, you’re most likely looking to attract new guests. Most hotels focus a lot on bringing repeat and new guests into their hotel. But how do hotels get clients? Here are the most tried and tested, easy and popular ways to attract clients to your hotel:…
Designing a concierge-style service can be achieved in any kind of hotel with the help of concierge tips and tricks. You might not be able to support another member of staff. But honeymooners, golf groups, holidaymakers, and your business clients can benefit from a top service. A service that rivals a five-star experience with some…
The hotel industry is facing changes in its customers’ demographics and overall profiles. So it’s not surprising that many hoteliers are looking for modern upselling techniques in hotels and other venues. Recently the hotel industry is facing many challenges with a high level of competition. So how do you upsell to your increasingly demanding customer…
All guests have a certain level of expectation when they reach a hotel. It’s human nature to build up the event in one’s mind. So what can you do to meet guest expectations in a hotel? We’ve compiled the top 12 guest expectations that should you meet them, you can anticipate your guests will enjoy…
As a hotel owner, you probably spend a lot of time trying to figure out how to make guests feel more special, more welcome, and more relaxed in your hotel. Looking at ways to improve guest services at a hotel is likely at the forefront of your mind. So we’ve put together our super-quick guide…
